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Demo Tenant

Work Classification

Redesign the work before you automate it. Classify each workflow against the human–AI matrix and surface the controls required to move it safely.

A note on framing: "Do not automate yet" is a valuable outcome. It prevents risk and points to the operating-model work that has to happen first. Recommendations here are decision support — humans decide.
6 of 6 workflows
Human-ownedJudgement, trust, empathy, negotiation, and accountability stay with people.
AI-assistedAI drafts, summarizes, classifies, or recommends; a human stays accountable.
AI-automated with controlsRepeatable, measurable, lower risk, with named exception paths.
Do not automate yetPoor data, unclear ownership, high risk, or weak success metrics.

Human-owned

1

People own the call. AI may inform, never decide.

AI-assisted

3

Humans in the loop. AI accelerates the work.

AI-automated with controls

1

Bounded automation with review gates and metrics.

Do not automate yet

1

Valuable risk prevention — fix the operating model first.